jw@/home/joe~$ less resume.txt
Summary

Senior Software & DevOps Engineer with 10+ years building resilient, secure, and scalable infrastructure — across clouds, on-premises, hybrid, and air-gapped environments. That's expanded into hands-on AI enablement: shipping a Claude-integrated agentic developer toolkit, a governed SQL tool with automatic PII masking, and an internal developer platform with an AI assistant layer — all adopted as company-wide engineering standards at Versaterm after the $180M DroneSense acquisition. Proven track record leading cloud migrations, Kubernetes adoption, DevSecOps transformations, and CI/CD automation for mission-critical platforms in aerospace, public safety, and enterprise SaaS. Trusted as a technical escalation point for high-stakes production systems, and as the go-to for turning new AI capabilities into things teams actually adopt.

Core Skills

AI & Agentic Systems
Claude APIOpenAIAmazon BedrockMCPAgentic toolingPrompt/context engineeringRAGVector searchEvals & guardrails

Cloud
AWSAWS GovCloudAzureGCP

Containers
KubernetesRancher EKS/GKE/AKSK3sMicroK8sDockerPodmancontainerd

IaC & Tooling
Terraform/OpenTofuHelmPackerAnsibleCloudFormationSaltStack
AWS ACKArgo CD/EventsGitLabGitHub

Platform & Identity
KeycloakEntra IDVaultAWS Secrets ManagerAzure Key Vault

Monitoring & Observability
OpenSearch/ElasticsearchOpenTelemetry CloudWatchGrafanaPrometheusDatadogSplunkSigNozML anomaly detection

Networking & Security
IstioTailscaleFortinetF5CiscoPalo Alto
AWS WAFRapid7NessusNmapSOC 2ISO 27001NISTGDPR

OS
Linux (RHEL/CentOS/Ubuntu/Debian/Alpine)Windows Server (2003–2019, AD/Exchange/O365)

Languages
BashPythonGoJavaRustPowerShell.NET/C#Node.js/TypeScriptSQL/NoSQL

Protocols
HTTP/STLS/SSLSSHSFTPSMTPSNMP
DNSLDAPDHCPTCP/IPBGPVLAN

Professional Experience

DroneSense / Versaterm — Senior Software/DevOps Engineer
Seattle, WA / Austin, TX | Feb 2022 – Present
Lead infrastructure architect for a mission-critical public safety platform serving 3,000+ organizations across 2 continents and 7 countries — acquired by Versaterm for $180M; platform tooling adopted as company-wide engineering standard.

• Architect and operate multi-region, multi-tenant infrastructure across AWS, Azure, and GCP spanning dozens of accounts; maintain 99.9%+ uptime on emergency-response workloads where downtime has life-safety consequences.
• Build and ship an AI-powered agentic developer toolkit in Go with an integrated Claude-based agent and CLI — covers the full environment lifecycle from local dev through sandbox, non-prod, and production; adopted company-wide after the Versaterm acquisition.
• Build an internal developer platform from the ground up: enterprise auth via Keycloak and Entra ID, self-service infra provisioning via OpenTofu and AWS ACK, GitHub/GitLab/Rancher/EKS/Argo integrations, workflow orchestration with approvals and audit logs, plus an AI assistant layer built into the portal.
• Engineer an AI-powered SQL governance tool: governed, expiring data-access pipelines with automatic PII masking and redaction for safe debugging without manual access controls.
• Build a secrets management operator integrating Vault, AWS Secrets Manager, and Azure Key Vault.
• Ship a fully containerized local stack of 30+ drone-ops services deployable in one command, with automated licensing enforcement and SBOM generation for on-prem/self-hosted clients.
• Embed SAST/SCA/secrets scanning across all CI/CD; lead SOC 2, ISO 27001, NIST, and GDPR audits as primary engineering contact for 3 consecutive years — zero blocking findings.
• Operate an OpenSearch + OpenTelemetry observability platform with ML-based anomaly detection across millions of daily telemetry events.
• Engineer zero-downtime DB/service migrations across all customer tenants (Alembic, Go-native, EF Core) with automated rollback via Argo Events.
• Serve as Associate Architect for the org's SDLC platform initiative — setting technical direction across observability, infra, and platform domains.
• Run weekly demos and workshops showing teams real production usage of the platform and AI tooling they'd adopted from their own repos.
• 'Carry Your Own Bag', 'Help First', and 'Growth Mindset' internal awards for technical delivery and team culture.

Base2 Solutions / Belcan (Blue Origin Contract) — Senior DevOps Engineer (Consultant)
Seattle, WA | May 2020 – Feb 2022
Embedded on Blue Origin's SRE team — Human Landing System (HLS), a $3.4B NASA Artemis contract; Belcan later acquired by Cognizant for $1.3B.

• Primary infrastructure engineer for a classified NASA program across classified and unclassified AWS GovCloud environments.
• Delivered production GitLab Enterprise on AWS GovCloud within 60 days — became CI/CD source of truth for the entire HLS engineering org.
• Built security-first pipeline architecture: container image scanning, Kubernetes admission controller enforcing whitelisted registries, artifact access controls for the classified environment.
• Migrated self-managed K8s to EKS and Rancher with zero downtime; built auto-scaling/auto-healing avionics simulation infrastructure.
• Mentored 8+ Blue Origin SRE engineers; automated 15+ manual processes, cutting toil ~40% within 6 months.
• Built a self-service API for engineering managers to provision classified AWS GovCloud accounts on demand.
• Evangelized DevSecOps and GitOps adoption across the HLS org through hands-on demos and direct collaboration.

POP / WordFly — Senior Systems Engineer / Administrator
Seattle, WA | May 2016 – Apr 2020
Lead infrastructure engineer through a growth arc ending in acquisition — platform stability directly cited in due diligence.

• Built and scaled a Kubernetes platform from scratch; migrated monolith to microservices in under 12 months; cut infrastructure spend 30%+.
• Delivered CI/CD pipelines that moved releases from bi-weekly to on-demand; stood up first end-to-end observability with CloudWatch, Prometheus, ELK, and Grafana.
• Reduced DR RTO from 8+ hours to under 2 hours; built CLI/web tooling that eliminated hours of manual work weekly.
• Built an early internal developer platform for self-service infra and cloud/data-center config — the foundation the current IDP work builds on.
• Introduced and led Infrastructure as Code with Terraform across cloud infrastructure and network device configuration.

iSigma — Network/Systems Engineer
Norcross, GA / Seattle, WA | May 2014 – Mar 2016
Sole engineer for an international energy billing platform serving 10M+ utility customers.

• Initiated the org's first AWS cloud adoption and GitHub source control; maintained a Hadoop cluster with zero data loss incidents.
• Owned all infrastructure for 10M+ customers; administered Cisco ASA firewalls, VLANs, ACLs, and Microsoft Server environments.
• Built automated deployment pipelines from source builds through infrastructure deployment.
• Developed security and patching policies establishing baseline vulnerability management.

Classic Home — IT Consultant
Vernon, CA / Atlanta, GA | Jan 2013 – May 2014
• Executed a full Cisco → Fortinet network migration; deployed site-to-site VPN across national showrooms.
• Maintained 100% uptime during revenue-critical tradeshow events.